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Faq's

General Questions

What is Enovaura?
Enovaura is a brand dedicated to sustainable home decor, offering minimalistic and futuristic designs made with eco-friendly materials, including 3D-printed products.
What materials do you use for your products?
We use sustainable materials, including biodegradable or recycled plastics, plant-based resins, and other environmentally friendly alternatives.
Can I add water to the vases?
Our vases are designed for decorative use only. We do not recommend adding water, water can gradually seep through the material over time.
How are your 3D-printed products made?
Our 3D-printed home decor items are crafted using advanced printing technology, ensuring durability, precision, and a reduced environmental impact.
Are your products biodegradable or recyclable?
Many of our materials are biodegradable or recyclable. Please check each product description for specific details.
Where are your products manufactured?
Our products are designed in-house and manufactured in the UAE, ensuring high-quality and sustainable production.

Ordering & Shipping

How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping costs and delivery times may vary based on your location.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders within the UAE take 3-5 business days, while international orders may take 7-14 business days.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor its progress.
What should I do if my order is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please contact us at [your email] with your order details, and we’ll assist you.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Custom-made items are non-refundable.
How do I initiate a return?
To start a return, email us at [your email] with your order number and reason for return. We will guide you through the process.
Do you offer refunds?
Yes, we issue refunds once we receive the returned item. Refunds will be processed to the original payment method within 5-7 business days.
Can I exchange an item?
Yes, exchanges are possible for eligible products. Please contact us to arrange an exchange.

Sustainability & Customization

How does Enovaura promote sustainability?
We prioritize eco-friendly materials, reduce waste through 3D printing, and ensure ethical sourcing and responsible manufacturing.
Do you offer custom designs?
Yes! If you have a specific design or size preference, reach out to us for custom orders.
Can I request a personalized engraving on an item?
Some of our products can be personalized with engravings. Please check individual product listings or contact us for details.
How can I properly care for my 3D-printed decor items?
Wipe with a soft, damp cloth. Avoid direct heat exposure or harsh chemicals to maintain durability and appearance.

Contact & Support

How can I contact customer support?
You can reach us via email at [your email] or through our contact form on the website.
Do you offer bulk or wholesale orders?
Yes! We provide special pricing for bulk or wholesale orders. Contact us for details.
Where can I follow Enovaura for updates and new releases?
Follow us on [Instagram], [Facebook], and [Pinterest] for the latest updates, product launches, and sustainability tips.